CRM

The Customer Relationship Management (CRM) is the discipline of marketing that deals with the management of relationships with customers.

When we build strong relationships of mutual satisfaction and long-term with our clients, we increase the perception of value that they have for us: who knows them better than a regular partner? who can indicate the product or service that best suits their needs? why choose another supplier?

The CRM collects and analyzes datas and requirements that emerged during the relationship with the customer, from the first contact to the closing act, to provide a complete and personalized service suited on its requirements. To do this, it uses tools that can assist the relationship with the customer and computerize the informative flows.

Risolviamo provides Open Source solutions as well as web tools created on the needs of the customers. These tools are complete and professional; the marketing team can manage the Customer Master Data, acquisition and retention campaigns as well as the progress of the projects and after-sales services, all directly from the web browser.

The proposed CRM solutions are web-based: users login to the application with username and password without any installations on their computer. This means working on a tool where information are up to date and shared among all the resources of the company. The web application stays on a server in a secure and safe environment and the datas are periodically backed up.

Taking advantage of the scalability and versatility of the Open Source technologies, we customize the tool on the company's business and we adapt it to the needs that gradually arise.